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Warranty

365 to Life

YOUR PURCHASE IS BACKED BY AN INDUSTRY LEADING WARRANTY

The 365 part

All Chrome footwear and apparel is warrantied against defects in materials and workmanship FOR 365 DAYS from the date of original purchase. We will cover the cost to repair or replace, at our discretion, any item that is found to be defective in materials or workmanship.

This limited warranty does not cover modified products or damage caused by improper care, abuse, accident or the natural breakdown of materials over time as a result of reasonable wear and tear.

This limited warranty goes into effect on the original date of purchase and applies only to the original owner.

The life part

All Chrome bags carry a LIFETIME GUARANTEE to be free of defects in materials and workmanship. This limited warranty does not cover modified products or damage caused by improper care, abuse, accident or the natural breakdown of materials over time as a result of reasonable wear and tear.

We will cover the cost to repair or replace, at our discretion, any item that is found to be defective in materials or workmanship.

This limited warranty goes into effect from the original date of purchase and applies to the original owner. Any damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses are not covered.

In-Store Repairs

Each of our Chrome Hubs has a custom bag sewer who can make warranty and non-warranty repairs to Chrome bags. Additionally, if you bring your bag in to get repaired at a Hub, we'll give you a loaner bag to use until repairs are complete on your trusty sidekick. (Please note that we are only able to offer loaner bags to customers who personally bring their bags in for repairs at our hubs.)

Reflective components

Please note that the reflectivity of the reflective components in our bags and clothing may diminish over time and is not covered under this limited warranty.

Accessories

Please note that Chrome's limited warranty covers footwear, apparel and bags. Accessory items (including, but not limited to, key chains, phone pouches, wallets, utility pouches, belts, water bottles and bike locks) are not covered under this limited warranty.

Examples of Covered Defects

Defective sewing/stitching, defective zippers, defective attachment hardware, defective clips and Velcro-style hook and loop issues under 2 years old.

Examples of Wear and Tear That Are Not Covered

Reasonable wear and tear such as rips, tears, peels, and fading. Zippers that have broken due to misuse or accidents. Worn areas, including pilling, due to abrasion. Rusted buckles and issues with straps due to rusted buckles. Worn Velcro-style hook and loop over 2 years old is considered wear and tear, but we may be able to give you recommendations on where/how to get it replaced.

File a Warranty Claim Find a Hub Near You
Submitting A Claim

The Details

Please allow 5 business days for us to process your claim. We will contact you with questions, to request additional information, photos, or proof of purchase, or to ask that you send your item to us for evaluation. Apparel and Footwear claims without a receipt or order number will not be processed, please locate before filing a claim.


You are responsible for the cost of shipping your item to us and we’ll take care of the rest. Please make sure that any item you send to us is clean! We want to protect our staff from possible pathogens, allergens and parasites (e.g. bodily fluids, pet dander and bed bugs). Any item deemed not freshly washed will be immediately returned to you for washing.

File a Warranty Claim
Feature

What's Covered

Examples of covered defects

Defective sewing/stitching, defective zippers, defective attachment hardware, defective clips, and Velcro issues under 2 years old.

Examples of wear and tear that are not covered

Reasonable wear and tear such as rips, tears, peels, and fading. Zippers that have broken due to misuse or accidents. Worn areas, including pilling, due to abrasion. Rusted buckles and issues with straps due to rusted buckles. Velcro over 2 years old is considered wear and tear, but we may be able to give you recommendations on where/how to get it replaced.

If we are unable to repair or replace your product

we may choose to send you a gift code for the amount shown on your proof of purchase or, if no proof of purchase is available, the most recent sale price of the product before tax.

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