Chrome Industries
CHROME offers a 365 TO LIFE guarantee against manufacturing and material defects for items purchased from authorized CHROME resellers. All CHROME bags carry a lifetime guarantee and all CHROME footwear and apparel products carry a one-year guarantee. Please note that our warranty coverage does have some limitations. For details, be sure to carefully read the terms and conditions of our warranty policy.
Please allow 5 business days for us to review your claim. We will contact you to request additional information, photos or proof of purchase. Apparel and footwear claims without a receipt or www.chromeindustries.com order number will not be processed.
Our fulfillment center is open Monday-Friday 8AM - 5PM Pacific
A summary of United States shipping options appears below:
Most orders, incl. express orders, ship within 3 business days. Please note, domestic express shipping is currently not available. Should an unforeseen delay occur, you will be notified as soon as possible..
Please note:
You can return your purchase for a refund, provided it is within 30 days of purchase and the item is like-new* and in original packaging.
* "like-new" condition is unwashed and unworn. We recommend keeping original packaging while you decide about the product.
For orders shipped within US:
Visit our RETURN PORTAL.
For orders shipped outside the US:
We use Global-e, a sales and fulfillment provider for all international orders. For all returns outside the United States, please visit Global-e’s RETURN PORTAL.
We want you to be happy with your new CHROME gear!
Within 30 days you can return your purchase from chromeindustries.com in like-new* condition with original packaging.
Once we receive your return, it can take 10-12 business days for our warehouse to process your refund. We'll send a confirmation via email when your return has been refunded to the original payment method.
- Returns not accepted on items marked Final Sale (marked as Final Sale and with prices ending in .97).
- Please note that shipping costs are not refunded.
- Gifts can be refunded to the original purchaser only.
- Chromeindustries.com is unable process returns of items purchased in-HUB or at another online retailer or stores.
* "like-new" condition is unwashed and unworn. We recommend keeping original packaging while you decide about the product.
EXCHANGES:
CHROME has a return and re-order policy and does not offer direct exchanges. Your original payment method will be refunded once the warehouse receives and processes your return. Feel free to place a new order whenever you’d like!
If you have any special discounts on your order, don’t hesitate to send us an email using support@chromeindustries.com so we can help you with your return and reorder.
Still have questions? Email support@chromeindustries.com
