In response to COVID-19, we have taken additional measures to protect the health of our crew and community.
Effective March 17th, Chrome Hubs (our physical retail stores) will be temporarily closed until the end of March. Folks at HQ have been working from home and will continue to do so. As a result of these changes we’ll be temporarily suspending our warranties and repairs program.
CHROME offers a 365 TO LIFE guarantee against manufacturing and material defects for items purchased from authorized CHROME resellers. All CHROME bags carry a lifetime guarantee and all footwear and apparel products carry a one-year guarantee. Please note that our warranty coverage does have some limitations. By submitting a claim you agree to our warranty terms and conditions.
Please allow 5 business days for us to review your claim. We will contact you to request additional information, photos or proof of purchase. Apparel and footwear claims without a receipt or www.chromeindustries.com order number will not be processed.
To submit a claim, fill out the form below. When filing a warranty claim, be sure to provide:
-Photos of the entire front and back of the item
-Clear photos of the issue in mention
-A photo of the product code label (BAGS: grey/white tag inside main compartment, APPAREL: black/white tag with product info, FOOTWEAR: tag inside the tongue)
-Proof of purchase