4 to 7 business days *weekends not included
Submit A Warranty Claim
To submit a claim, fill out the form below. Please allow 5 business days for us to process your claim. We will contact you with questions, to request additional information, photos, or proof of purchase, or to ask that you send your item to us for evaluation. Apparel and Footwear claims without a receipt or order number will not be processed, please locate before filing a claim.
You are responsible for the cost of shipping your item to us and we’ll take care of the rest. Please make sure that any item you send to us is clean! We want to protect our staff from possible pathogens, allergens and parasites (e.g. bodily fluids, pet dander and bed bugs). Any item deemed not freshly washed will be immediately returned to you for washing.
EXAMPLES OF COVERED DEFECTS: Defective sewing/stitching, defective zippers, defective attachment hardware, defective clips and Velcro-style hook and loop issues under 2 years old.
EXAMPLES OF WEAR AND TEAR THAT ARE NOT COVERED: Reasonable wear and tear such as rips, tears, peels, and fading. Zippers that have broken due to misuse or accidents. Worn areas, including pilling, due to abrasion. Rusted buckles and issues with straps due to rusted buckles. Worn velcro-style hook and loop over 2 years old is considered wear and tear, but we may be able to give you recommendations on where/how to get it replaced.
If we are unable to repair or replace your product, we may choose to send you a gift code for the amount shown on your proof of purchase or, if no proof of purchase is available, the most recent sale price of the product before tax.