I returned this bag. Read on for the pros and areas for improvement. Pros: Loved the size/volume of this bag. Exterior compression straps are a big plus. Multiple external handles. Clamshell design made it easy to pack. Good internal pockets. The design fell short in a few key areas: No external pocket for water bottle Needs a handle integrated into the shoulder straps. No key fob hook/clip. Needs full zipper access to laptop/office organizer. Laptop section needs to be self contained. All of the above should be easy fixes for the Summoner Backpack 2.0.