inner bucket tarp way too big for exterior shell - huge wrinkles made it impossible to pack. By the same token, the exterior vertical seams narrowed until the diameter of the bag opening aperture was quite small, compounding the impossibility of navigating around the oversize wrinkles of the interior bucket. Returned for a refund. In the two years since I moved away from SF, Chrome has moved to - somewhere else - they are expanding, no longer building bags in-house but actually importing most of their stuff from overseas. They are diversifying into clothing, etc. Chrome used to be the alt-indie, messenger culture couture. I can't buy clothes from them: I've tried. My point is, Chrome seems to be losing its way. I think that they're bound to get lost in the noise and fall into obscurity, like for example Timbuk2 has. Corporate expansion seems to have affected my 'shopping experience' in 2 ways when I purchased this bag: a) Chrome's Quality Control has suffered appreciably, and b) Chrome has had the same recording on their customer service phone number for over a month: "We are all at a company-wide meeting...". Is this a seasonal retreat at a ski-lodge? To have that same recording on your customer service number insults the intelligence of your customers on so many levels: it can't be accurate, therefore it is dishonest; is it just laziness that you can't make an accurate recording, or a more general recording?; are you so short-staffed that you can't, like, take turns answering the phone?; &c... I've been pretty harsh in my email communications as a result of these frustrations. I regret that, but Chrome has acknowledged 'human error' in other areas of this process (see UrbanEx Tote review). These are management issues ultimately. Unless Chrome is a worker-owned co-op, their management is going to run them into the ground. Corporate expansion shouldn't create distractions from human interaction, or Chrome becomes part of the problem.