I love this bag!! I'll get into why four stars but overall: It's a great commuter bag. I like the ability to switch from backpack to tote. I got this as a commuter bag for the days when I didn't want to lug my chrome cargo bag on my city's trains which are stressfully packed in the mornings. All the pockets make me really happy, and it's decently sized so I can fit my gym clothes, lunch, coffee container, planner and other random stuff I deem necessary in my life to and from work. Oh, and the front pocket fits a to-go coffee mug! My ONLY critques: The backpack straps slide and get long while wearing (I read other reviews saying this happened but hoped it wasn't true, not the worst just kinda unfortunate), I wish the tote straps were a tiny bit longer (when the bag is packed, the straps are hard to wear as a tote), I wish they didn't make the opening so slim (the bag itself can fit a lot but the opening is sewed to be small making it hard to really utilize the full bag), and I wish there was a small strap or something to tuck the tote straps when it's a backpack (I used to have a Kanken and I liked that if I needed to I could button the straps together and have the top hold my jacket rolled). Overall: I bike to work, moped to work, walk, go on trains, busses, and all the stuff they did in that promotional video (which is what I got me smh). This bag is really sick, and I hope they continue to offer it and improve it. As a practical gal living in a city wanting a nice, functional bag to take to work that looks nice but fits my essentials for when the big one hits California. I am pleased. I'm sorry this is so long. I'm bored at work. Get the bag.