Overall very good pack. Quality materials, comfortable, and great for commuters. However, I do have a couple drawbacks to share. First, I expected my U-Lock to be able to be stored in the outside cargo "pocket" without worry. While I haven't had issues with it falling out in the few weeks I've had the pack, I do worry about the lock slipping out of the side of the cargo net. Second drawback is you cannot easily fit larger (32 oz Nalgenes or Hydroflasks) water bottles in the water bottle holders—only standard bike water bottles. Lastly, this is not a large backpack, especially when you tighten the cargo straps—smaller than I anticipated, but still can hold a decent amount of stuff. Like I said first, this is a very good pack. While it has a few drawbacks in my opinion, I would recommend this to a friend. However, I might recommend a timbuk2 bag first (Spire laptop backpack for $99 has been my trusty cycling pack for the past few years).