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Frequently Asked Questions
  • How long does shipping take within the US?

    Online orders are shipped from our California warehouse via UPS every business day. Delivery dates are based on the delivery service you selected.

    • All orders placed after 12pm PT will be shipped the next business day.
    • Orders are shipped via UPS in most cases, but in some cases via the US Postal Service.
    UPS Ground
    4-7 Business Days (Delivery based on distance to destination)
    UPS 2 Day Air
    2 Business Days (Delivery typically by end of day)
    UPS Next Day Air
    Next Business Day (Delivery typically by 10:30 a.m.)
  • When will my order be sent out?

    All orders placed after 12pm PT will be shipped the next business day.

  • Where do you ship?

    We ship within the United States and Internationally. Please note the following:

    • We cannot deliver to PO Boxes.
    • All US orders are subject to local sales tax.
    • Weekend delivery is not available.
    • APO/FPO addresses can only be sent on a standard US Postal mail service and transit times may take longer than shown above. To ship to an APO/FPO address, select Armed Forces Europe, Armed Forces (the) Americas, or Armed Forces Pacific in the Shipping Address State drop down during the checkout process.
    • For a full list of international countries we ship to see Shipping Section
  • What is your returns policy?

    You can return any product you receive from Chrome within 30 days of receipt, as long as the item is unused and unwashed. For more details, see the Returns Section.

  • How do I file a warranty claim?

    Review the 365 to Life warranty information to confirm your product eligibility and file a claim.


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