You can check two spots to confirm:

First: Does your bag's shoulder strap have a Velcro accessory rail?

Second: Does the Velcro rail open all the way down to the buckle?

If yes to both, you can use a swappable buckle with the correct webbing size.  If the Velcro rail is sewn down at the logo (or there is no Velcro rail), it's not compatible.  You can use this YouTube video we posted as a visual aid.

The LG (2") styles are compatible with current Kadet, Kadet Max, Citizen 15L and Citizen 24L.

The MD (1.5") styles are compatible with the current Mini Kadet. MD style buckles can be used on the Barrage 5L (but are different than the stock buckle).

SM buckles are coming in late 2026.

NOTE: All other bags made before 2023 do NOT have compatible straps. 

Use the SIZE GUIDE on the item's page. Look there for measurements of the garment for the best fit!

You can also hit up Customer Care for size advice or fit information.

Shoes are listed in US Men's sizing by default. Our shoes fit long - if you are normally a size 9 using a Brannock Device you'd probably want the 8.5 in our shoes.

We recommend consulting the size guide on each of our footwear styles so that you can confirm your heel-toe measurement and find your best sizing in that particular style! Please note: all of our shoes are slightly narrow, with a width between a C and D.

Any questions? Hit up Customer Care.

Our PRO series shoes were SPD/2-bolt cleat compatible. They have been discontinued.

No - we cannot offer any customized or modified products.

The official material cleaning instructions for our bags: first treat with a dry solvent followed by a spray cleaner or detergent and water. Avoid chlorine or bleach based cleansers.

WARNING: Our bags are not machine washable - machines may twist and pull in ways that damage the materials.

We recommend using Simple Green (or another solvent) on the heavily affected areas. Then give the bag a warm bath using your regular dishwashing soap. You can use a nylon brush to lift any stains. Scrubbing reflective components will wear down the reflectivity - go gently!

We recommend cleaning any metal parts last to prevent rust. After cleaning a metal seatbelt buckle, lubrication of the inner spring is necessary to maintain function. Add a drop and wipe away any excess.

Once you are done cleaning, leave the bag open with lots of drying time, and if possible pull the liner inside out until dry. Don't use a heat drying method.

Please fill out our Contact Us form detailing your event. We get a lot of sponsorship requests - please do not be disappointed if we are unable to join the fun.

Sign In to your account to check order status.

Sometimes the confirmation/shipping email gets lost to spam filters, typos or other internet magic.  You can sign in to check your order status HERE. 

For international orders, we partner with Global-e. Please visit Global-e's customer support.

Feel free to reach out to Customer Care if you can't find the confirmation or tracking info.

No - we are unable to change your order. Once confirmed, your order is packaged for shipping as quickly as possible.

Feel free to reach out to Customer Care - we may be able to cancel the order. From there you would be welcome to set up a new order!

Promotion codes may not combine with other offers or apply during site wide sale periods or to sale items.

Promo codes are entered at checkout - after you have confirmed the cart and before payment info is entered. On mobile, this is after confirming shipping info.

We accept Apple Pay, Google, Meta, and the typical card providers. We also offer pay-in-installment options with Shop Pay.

Chrome will honor price adjustments under these terms:

If an item you bought on chromeindustries.com goes on sale within 5 days of purchase, we will refund the price difference to the original form of payment or with credit. Price adjustments do not stack with other promotions - we will provide a partial refund for the best offer. Any price adjustments to Final Sale prices cannot be returned.

Flat rate shipping with UPS Ground for $9.95 available on all orders. USPS is available for orders under one pound for $6.95. Free shipping is available on orders $110 and over. Shipping and taxes will be confirmed before checkout.

All orders outside the United States ship using DHL Express. International shipping prices will depend on the contents of the order. You will have a chance to see shipping, duties and taxes before confirming your order.

We ship worldwide from our California warehouse with a few exceptions.

In the United States we ship using UPS Ground and offer USPS Ground Advantage on packages under one pound.

Internationally we ship using DHL Express. We do not ship to Australia or Canada from the .com website - customers in those countries have a local option.

We do not provide package support on orders shipped to freight forwarders.

We ship worldwide from our California warehouse with a few exceptions. We do not ship to Australia or Canada from the .com website - customers in those countries have a local option.

International shipping prices will depend on the contents of the order. You will have a chance to see shipping, duties and taxes before confirming your order.

For international orders, we partner with Global-e to handle fulfilment and shipping. Global-e will process your payment and handle your delivery. Please see Global-e's terms and conditions of sale and Privacy Policy.

We do not provide package support on orders shipped to freight forwarders.

No - we are unable to change your address. Once confirmed, your order is packaged for shipping as quickly as possible.

Feel free to reach out to Customer Care - we may be able to cancel the order. Include your order number. From there you would be welcome to set up a new order!

We are unable to change the address once the order has been handed off to the shipper. After that, you'll need to work with the carrier to make any changes.

Within 30 days you can return your purchase from chromeindustries.com in like-new condition with original packaging.

• Like-new condition is unwashed and unworn
• Returns not accepted on items marked Final Sale (marked as Final Sale and most times with prices ending in .97).
• Shipping costs are not refunded.
• Gifts can be refunded to the original purchaser only.
• We are unable process returns of items purchased at another online retailer or stores.

We recommend keeping original packaging while you decide about the product.

US: A return shipping label is provided when you use the return portal. A $9 flat-rate shipping charge will be deducted from your eligible returns refund amount.

International: You are responsible for return shipping costs to our warehouse in the United States. You can use the Global-e return portal to create a DHL Express return shipping label - the shipping cost will be deducted from your refund. Alternatively, you can use your own shipping method.

No - we are unable to offer exchanges. Instead, you can return and place a new order.

Sign in to your account here to check your return status.

We aim to process returns within 12 business days of receipt at our warehouse. You will receive notification via email that your refund has been completed.

Should your refund not be processed within 12 business days, please reach out to Customer Care with your order number.

To set up a return, head to the RETURN PORTAL with your email address and order number.

Within 30 days you can return items in like-new condition with original packaging. "Like-new" condition is unwashed and unworn.

A return shipping label is provided when you use the return portal. A $9 flat-rate shipping charge will be deducted from your eligible returns refund amount.

For returns outside the United States, please visit Global-e’s RETURN PORTAL. Within 30 days you can return items in like-new condition with original packaging. "Like-new" condition is unwashed and unworn. Once the warehouse receives your return, it takes up to 12 business days to process your refund. We'll send a confirmation when your return has been completed.

Please note, international customers are responsible for return shipping costs to our warehouse in the United States. You can use the Global-e return portal to create a DHL Express return shipping label - the shipping cost will be deducted from your refund. Alternatively, you can use your own shipping method.

Returns are not accepted on items marked Final Sale and will not be refunded. Shipping costs are not refunded. Orders, including gifts, can be refunded to the original payment method only.

Final Sale items will be marked “Final Sale” and most times will be demarcated by a price ending in .97.

Final Sale items cannot be returned for a refund or credit and cannot be exchanged. If you attempt to return a final sale item purchased on chromeindustries.com, you will not receive a refund and the item will be returned to sender.

Chrome bags carry a lifetime warranty against defects in workmanship or materials. Chrome footwear and apparel carry a one-year warranty against defects in workmanship or materials.

Our warranty does not cover wear and tear or damage.

Review the 365 TO LIFE warranty information and file a claim using the form. We'll ask for some pictures and your info.

Replacement parts are available HERE.

If you don't see what you need, contact Customer Care. We have replacement parts at HQ for most bags and we'll coordinate if the part is available.

Our stores which also served as our repair centers are permanently closed. Regrettably, we are no longer able to offer any repair services.

We recommend hitting up a local tailor or gear repair shop for assistance with a repair.