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  • A part on my bag broke, how can I get a new one?

    We keep spare plastic and metal parts at our HQ for many of our bags. We do not have removable part assemblies such as compression straps available.

    Feel free to Contact Us and our Gear Fitters will coordinate if the part is available.

  • Can CHROME repair my item?

    Our stores which also served as our repair centers are permanently closed. Regrettably, we are no longer able to offer any repair services.

    We recommend hitting up a local tailor or gear repair shop for assistance with a repair.

  • How do I clean my bag?

    The official material cleaning instructions for ballistic nylon and tarp: first treat with a dry solvent followed by a spray cleaner or detergent and water. Avoid chlorine or bleach based cleansers.

    We recommend using Simple Green (or another solvent) on the heavily affected areas. Then give the bag a warm bath using your dishwashing soap. You can use a nylon brush to lift any stains. Using a brush or scrubbing reflective components will wear down the reflectivity. Go gently! Once you are done cleaning, leave the bag open with lots of drying time, and if possible pull the liner inside out until dry.

    WARNING: Our bags are not machine washable - machines may twist and pull in ways that damage the materials.

    As a heads up, we recommend cleaning and drying the metal parts after you clean the rest of the bag to prevent rust. When cleaning a metal buckle, lubrication of the inner spring is necessary to maintain function.

  • How do I file a warranty claim?

    Review the 365 TO LIFE warranty information to confirm your product eligibility and file a claim.