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Our fulfillment center is open Monday-Friday 8AM - 5PM Pacific time
a summary of shipping options appears below:
Most in stock items ship within 24 hours of ordering during business days, however some orders may take up to 48 hours to process. Should an item be back ordered, or an unforeseen delay occur, you will be notified as soon as possible.
Returns and Exchanges
We get it. Returns happen. You can return your purchase for a refund, provided it is within 30 days of purchase and the item is as new* and in original packaging.
- Request a Return Merchandise Authorization (RMA) number below.
- Once your RMA is generated and you receive your RMA number via email, follow the steps below to return your package.
For orders shipped within US:
- Please write your RMA number on the outside of the shipping box or print the email you receive and include it with your return.
- Pack your item/s in the original packaging or a similar sturdy box.
- Find the UPS pre-paid shipping label (it was included with your order)
- Slap the shipping label on the box
- Mail the box at a UPS Access Point or schedule a free pickup at UPS.com
For orders shipped outside the US:
- We use an international sales partner and fulfillment provider, ‘Global-e’, to handle orders outside the United States for Austria and Israel. For all returns outside the United States, please visit Global-e’s customer support website. Customer Support
*"As new" condition for Chrome is unwashed and unworn. We strongly recommend you store your item in its original packaging while you make a decision about the product.
Request a ReturnIf you are not 100% satisfied with your purchase you can return it for a refund, provided it is within 30 days of receipt of your order and the item is as new* and in the original packaging. Online returns are only accepted for items purchased directly from chromeindustries.com. If you purchased your item from our HUBs or one of Chrome's retail partners please contact them directly to arrange for an exchange or refund.
Extended Holiday Return Policy: Purchases made between November 23th 2018 - December 25th 2018 may be returned or exchanged through January 24th 2019. Our standard return policy will apply to all purchases made beginning December 26th.
Gifts can be refunded to the original purchaser only.
Returns not accepted on Final Sale or prices ending in .97.
Chrome is unable to refund postage on expedited or international shipping. Any return delivery disputes must be accompanied by proof of delivery. Chrome is not responsible for lost or misdirected packages.
An approved RMA number must accompany your return.
When Chrome receives your return, we will aim to process it within 10-12 business days or less.
For international returns: Chrome will not accept customs charges incurred when returning items. All packages must be marked, "Goods Returned Under Warranty."
Still have questions? Email support@chromeindustries.com
* "As new" condition for Chrome items is unwashed and unworn. Chrome strongly recommends you store your item in its original packaging while you make a decision about the product.
