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  • Can I add something to the order that I just placed?

    We are unable to charge the payment method used on your order more than is originally authorized. If you would like to add something to an existing order we can cancel your order and void the payment transaction. From there you would be free to place a new order with all the items that you are looking for. Please Contact Us with your order number if you have any questions.

  • Why didn't I receive my order confirmation/tracking?

    There are a couple of reasons as to why you may have not received an order confirmation sheet or corresponding tracking information. Sometimes they end up in SPAM folders or the order may be caught in fraud review (it happens, sorry!). It’s easy for us to send you a copy of your order confirmation sheet along with your tracking information if the order has shipped.
    Feel free to give us a call or shoot us an email if in need of assistance.

    For some international orders, we use an international sales partner and fulfillment provider, ‘Global-e’, to handle orders outside the United States. Please visit Global-e's customer support.

  • Do your prices include tax?

    Prices displayed on our website do not include tax. Tax is calculated once you enter your shipping location during checkout. We charge sales tax on all applicable US orders based on your shipping destination.

    For some international orders, we use an international sales partner and fulfillment provider, ‘Global-e’, to handle orders outside the United States. Global-e will process your payment and may process your delivery. Please see Global-e’s terms and conditions of sale and Privacy Policy.

    Chrome currently does not use Global-e to fulfill orders for the following countries, but will consider shipping at an additional cost as listed below. These shipping costs are separate and DO NOT include customs/VAT taxes that are due at the time of delivery.

    • Countries we consider in the Central & South America Region, we ship to for $55 USD. These countries are Argentina, Bolivia, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, Falkland Islands, French Guiana, Guadeloupe, Guatemala, Guyana, Honduras, Haiti, Martinique, Mexico, Nicaragua, Panama, Peru, Paraguay, Suriname, El Salvador, Uruguay, and Venezuela. -- Customs/VAT taxes will be due at the time of delivery.
    • Countries we consider in the European Region, we ship to for $65 USD. These countries are Albania, Belgium, Switzerland, Germany, Denmark, Spain, Finland, France, United Kingdom, Greece, Hungary, Ireland, Isle of Man ($75), Italy, Netherlands, Norway, Poland, Portugal, and Sweden. -- Customs/VAT taxes will be due at the time of delivery.
    • Countries we consider in the Asia/Australia Region, we ship to for $75 USD. These countries are Australia, China, Guam, Hong Kong SAR China, New Zealand, South Korea, Philippines, Singapore, and Taiwan. -- Customs/VAT taxes will be due at the time of delivery.

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