• How can I get a right shoulder messenger bag?

    At each of our Chrome Hub stores, you can create a custom Citizen or Mini Metro with a right shoulder option. Visit Our Stores to find your nearest Chrome Hub.

  • The plastic clip on my messenger bag broke, how can I get a new one?

    We stock most of our spare bag buckles at HQ so we should be able to send you one. Please Contact Us and our Customer Support team coordinate from there.

  • I am not sure which size to order?

    On all product pages there is specific sizing information available by clicking the "Size Guide" link.

  • What types of pedals are your Pro Shoes compatible with?

    All of our Pro Series shoes work with most SPD-style cleats and pedals. We recommend Shimano SPD or Crank Brothers.

  • Can I customize, change, or add something to the bag that I own?

    If you already own a Chrome bag and are interested in personalizing it please contact the Chrome Hub location nearest you. All Chrome Hub’s staff bag makers and they’d be happy to consult with you on what is possible.

  • Can Chrome make me a Custom Bag?

    Yes, however at this time, you are only able to customize a Chrome bag at one of our Chrome Hub locations.

  • I am interested in having my event sponsored by Chrome.

    Please fill out our Contact Us form detailing your event. Chrome receives a high volume of sponsorship requests and proposals so please do not be disappointed if we are unable to help.

  • Does Chrome still give discounts to messengers and industry people?

    We sure do! Check out our Pro Deal application to find out if you qualify.

  • How do I join the Familia?

    You don’t find the Familia, the Familia finds you.

  • Do you have any retail partners outside the US?

    Chrome has a number of retail partners all over the world, see our list of stores to find the one nearest to you.

  • Do you sell stickers?

    Homie, we’ll send you some stickers for free! Send a self-addressed, stamped envelope to 1734 NW 15th Avenue Portland, OR 97209 and we'll send some goods your way.

  • Do you honor price adjustments?

    If you bought a Chrome item that was full retail price in HUB or on Chromeindustries.com, that goes on sale within 5 days of purchase, Chrome will refund the price difference to the original form of payment or store credit. Price adjustments cannot be made for clearance / sale items with prices ending in .99 or .97. Price adjustments cannot "stack" with applied promo codes. A receipt must be present to honor a price adjustment. No exceptions.


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