We're giving back for Giving Tuesday, one Citizen bag at a time. Through our Citizen Chrome program, we donate 2% of all Citizen Messenger Bag sales, and this season's donations are going to Trips for Kids.
Trips for Kids is the nation's largest, oldest, and most diverse youth development bicycling organization. They have a network of chapters across the country that promote healthy, active lifestyles, environmental awareness, and personal empowerment for young people—two wheels at a time.
GET INVOLVED
Help provide transformative cycling experiences for young people through their network of chapters across the country. Follow Trips For Kids on Instagram or donate directly to Trips for Kids 2021 Holiday Campaign.
Our fulfillment center is open Monday-Friday
Most orders ship within 3 business days. Should an unforeseen delay occur, you will be notified as soon as possible.
Please note:
- We cannot deliver to PO Boxes.
- All orders are subject to local tax.
- Express & Saturday delivery is not available.
Returns
You can return your purchase for a refund, provided it is within 30 days of purchase and the item is like-new* and in original packaging.
* "like-new" condition is unwashed and unworn. We recommend keeping original packaging while you decide about the product.
For orders shipped within US:
Visit our RETURN PORTAL.
For orders shipped outside the US:
We use Global-e, a sales and fulfillment provider for all international orders. For all returns outside the United States, please visit Global-e’s RETURN PORTAL.
Please note, international customers are responsible for return shipping costs to our warehouse in the United States. You can use the Global-e return portal to create a DHL Express return shipping label - the shipping cost will be deducted from your refund. Alternatively, you can use your own shipping method.
We want you to be happy with your new CHROME gear!
Within 30 days you can return your purchase from chromeindustries.com in like-new* condition with original packaging.
Once we receive your return, it can take 10-12 business days for our warehouse to process your refund. We'll send a confirmation via email when your return has been refunded to the original payment method.
- Returns not accepted on items marked Final Sale (marked as Final Sale and with prices ending in .97).
- Please note that shipping costs are not refunded.
- Gifts can be refunded to the original purchaser only.
- Chromeindustries.com is unable process returns of items purchased in-HUB or at another online retailer or stores.
* "like-new" condition is unwashed and unworn. We recommend keeping original packaging while you decide about the product.
EXCHANGES:
CHROME has a return and re-order policy and does not offer direct exchanges. Your original payment method will be refunded once the warehouse receives and processes your return. Feel free to place a new order whenever you’d like!
If you have any special discounts on your order, don’t hesitate to send us an email using support@chromeindustries.com so we can help you with your return and reorder.
Still have questions? Email support@chromeindustries.com