365 TO LIFE WARRANTY

Your purchase is protected by one of the best warranties in the industry.

The 365 Part: All Chrome footwear and apparel is warranted against defects in materials and workmanship for 365 days from the date of original purchase. We will cover the cost to repair or replace, at our discretion, any item that is found to be defective in materials or workmanship. This limited warranty does not cover modified products or damage caused by improper care, abuse, accident or the natural breakdown of materials over time as a result of reasonable wear and tear. This limited warranty goes into effect on the original date of purchase and applies only to the original owner.

The Life Part: All Chrome bags carry a lifetime guarantee to be free of defects in materials and workmanship. This limited warranty does not cover modified products or damage caused by improper care, abuse, accident or the natural breakdown of materials over time as a result of reasonable wear and tear. We will cover the cost to repair or replace, at our discretion, any item that is found to be defective in materials or workmanship. This limited warranty goes into effect from the original date of purchase and applies to the original owner. Any damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses are not covered.

* Please note that the reflectivity of the reflective components in our bags and clothing may diminish over time and is not covered under this limited warranty.

Submitting a claim

To submit a claim, fill out the form below. Please allow 5 business days for us to process your claim. We will contact you with questions, to request additional information, photos, or proof of purchase, or to ask that you send your item to us for evaluation.

You are responsible for the cost of shipping your item to us and we’ll take care of the rest. Please make sure that any item you send to us is clean! We want to protect our staff from possible pathogens, allergens and parasites (e.g. bodily fluids, pet dander and bed bugs). Any item deemed not freshly washed will be immediately returned to you for washing.

EXAMPLES OF COVERED DEFECTS: Defective sewing/stitching, defective zippers, defective attachment hardware, and defective clips.

EXAMPLES OF WEAR AND TEAR THAT IS NOT COVERED: Reasonable wear and tear such as rips, tears, peels, and fading.

If we are unable to repair or replace your product, we may choose to send you a gift code for the amount shown on your proof of purchase or, if no proof of purchase is available, the most recent sale price of the product before tax.

Warranty Submission

  • (Shoes and Apparel only)

  • If you placed your order online through ChromeIndustries.com your Order Number will be on your order email in the both the subject line and body of the message.

Personal Info

Photos

  • Please provide a detailed description of the problem you're having with this product:

  • Please describe how you typically use this product

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