We're looking for people with passion. Those who want to make a difference. If you're just looking for a job, Chrome is not the place for you.

About us

Since 1995 Chrome Industries has led the industry making useful, durable products for people who ride, work and live in the city. Rooted in urban bike culture, we’re committed to building bags, apparel and footwear that work in demanding urban conditions. Our headquarters is located in San Francisco, CA, and we have retail shops in San Francisco, Chicago, Portland, New York, Seattle and Minneapolis. We offer a creative, team-oriented work culture with deep connections to the cities in which we live.

Employee Conduct: It is the responsibility of every employee to contribute to a positive work environment through: mutual trust and respect; personal accountability and integrity; desire for growth and learning opportunities; teamwork; positive, honest and effective communication and professional interactions with co-workers, customers and partners.

Available positions:

→ Creative Director

→ eComm Customer Care Specialist

→ Design & Development Assistant

→ Front-End Web Developer

→ Inventory Planning Analyst

→ Chrome Industries San Francisco keyholder

→ Operation Director

→ Web Designer

→ Web Merchandiser

Apply via email:

Qualified candidates should send their resume, cover letter, and portfolio (link or PDF samples) to the above email address.

Creative Director

Position Level: Full time, exempt

Location: HQ - San Francisco, CA

Job Summary:

The Creative Director will serve as a key member of the leadership team responsible for leading the development and execution of the brand’s creative vision and creative strategies including voice, messaging, and imagery across all global markets. Through a profound understanding of the existing and desired Chrome Industries customer and an acute perception of where consumer trends are pointing, you will provide the creative guidance, exceptional ideas and creative leadership to position Chrome in a unique way both internally to the company and externally. You will assemble, motivate and manage a small team of highly talented specialists who deliver exceptional copywriting, graphics, photography, film, audio and other forms of communication expressed across print, web, POS, mobile, events, in-store, social media and other new and emerging mediums. The expectation and challenge is to consistently seek Industry Changing Events (ICE) throughout the creative process.

Summary of Key Responsibilities

  • Be the creative force within the company as it relates to brand, product, digital and retail messaging, imagery and brand voice.
  • Innovate fresh new initiatives to keep the Chrome brand vibrant, relevant and exciting.
  • Protect the brand’s accumulated integrity and heritage through global design guidelines and intellectual property disciplines.
  • Contribute to Chrome’s unique company culture through the exporting of the creative mindset consistently fostered in the marketing department.
  • Direct the creative function so the environment, culture, team, capabilities, tools, process, expectations, work style and other elements support the strategic goals and brand of Chrome.
  • Collaborating with cross functional teams, you will deliver creative strategies and design across all product categories, lead integration of these strategies into commercialization and ensure consistency in our design language.
  • Your responsibilities include influencing and/or integrating a variety of disciplines which may include but are not limited to graphic design, packaging & retail fixtures.
  • You'll partner with graphic design, marketing & retail to develop design briefs, process and strategies that ensure creative excellence and compelling communication that meet company objectives. You'll develop creative direction that connects with Chrome fans and results in a consistent brand message.
  • You will review all creative solutions specific to assigned area of focus. You'll ensure consistency and quality meets all Chrome brand design and creative standards.
  • Your responsibilities will include team building, mentoring and coaching staff and direct reports, budget creation and management.
  • Summary of Experience and Qualifications:

  • Bottom-line results orientation.
  • Bachelor's degree, preferably in marketing, industrial design, or consumer product creation relevancy.
  • 7-10 years' minimum experience.
  • Exceptional application of creative design including high-level concept development.
  • Experience in branding with proven ability to incorporate marketing principles in design.
  • Demonstrated leadership capability including ability to manage, lead and inspire a team of designers and developers.
  • Exceptional presentation/speaking skills.
  • Advanced business and organizational skill.
  • Consumer knowledge/insight.
  • Experience directing multiple projects with competing resources and deadlines.
  • Flexible and adaptable.
  • Skilled communicator, both written and verbal, working across all levels of the organization.
  • Computer proficiency.
  • A passion for urban living and lifestyle.
  • Please email: work [at] to apply with resume and cover letter.

    eComm Customer Care Specialist

    Location: San Francisco, CA

    General Summary

    The Customer Care Specialist plays a vital role in the Chrome world. You inspire people to live the city. You embody Chrome’s core values and love the brand and its offerings in bombproof bags, apparel and footwear.

    As a main point of contact and “voice of the brand” it is the specialist’s responsibility for handling all inbound customer service inquiries from our web site customers — including phone calls, email, online chat and more.

    The Customer Service Specialist will also be expected to provide feedback regarding key customer issues and concerns that could help improve the business and our overall level of service.

    The Customer Service Specialist reports directly to the Chrome Industries Director of eCommerce.

    Day-to-Day Responsibilities include:

  • Provide best-in-class customer service to customers
  • Support order fulfillment, shipping, and operations for all orders
  • Run all order returns processing and feedback results to the business
  • Be the main point of contact for all customer inquiries and communication for Chrome
  • Serve as the primary point of contact for all inbound communications from customers, including email, phone, and chat
  • Answer the bulk of all inbound customer service calls and online chats during business hours (8am – 5:30pm Pacific Time Zone)
  • Respond to all customer emails within 24 business hours
  • Receive and process Refunds/Exchanges documentation and Returned Product paperwork from warehouse
  • Refund customer credit cards in system, when applicable, after Return is made
  • Adjust inventory for returns, when applicable, after return is made
  • Provide assistance for warranty claims here and abroad
  • Report on the number of returns/exchanges/warrantied items in a weekly and monthly report
  • Oversee and work with Customer Service teams here and abroad when needed, (Japan and Europe)
  • About You:

  • You love engaging customers and helping them with their needs
  • You have existing knowledge of the Chrome brand
  • You’re a fan of Chrome and would be stoked to be here
  • You’re a self-motivated team player who takes initiative
  • You’re willing to be flexible and help out as needed in a small, fast growing business environment
  • Your Professional Profile:

  • Two to three years experience in a customer-facing role-preferably in an ecommerce environment
  • Strong communication skills, written and phone
  • Ability to handle unexpected customer issues with confidence
  • Excellent organizational skills and attention to detail
  • Proficiency in Microsoft Office Suite
  • Bonus: knowledge of Magento eCommerce Platform
  • Please email: work [at] to apply with resume and cover letter.

    Design & Development Assistant

    Reports To: Product Director

    Position Level: Full time, non-exempt

    Location: HQ in San Francisco, CA.

    Job Summary

    As a member of the Product team, we are looking for a Design & Development Assistant who wants to be part of a fast paced, energetic team. The D&D Assistant will help create visual line art, tech packs, and keep the teams resources organized. The D&D Assistant will be highly detailed, organized, and willing to learn the entry-level skills of product creation. He/She will be accountable for the creation and management of our key visual tools to merchandise each season.

    Summary of Key Responsibilities

  • Own, manage, and update the Prototracker documents across apparel and bags for weekly product meetings.
  • Create, catalog, and manage spec measurements for new apparel and bag styles.
  • Assist with rendering new product designs in Adobe Illustrator.
  • Building and maintaining artwork assets and assist with building tech packs and creating color way artwork.
  • Own and maintain visual line plans and other visual communication tools for effective meetings.
  • Assist with technical design specifications (1:1 artwork for trim specs, Logo and graphic designs).
  • All other tasks and duties as assigned – or whatever it takes to get it done.
  • Summary of Experience and Qualifications

  • 1-3 years of experience in Apparel design, development or a related field.
  • High energy, passion, positive attitude and willing to learn new skills.
  • Bachelor’s Degree in Design (Apparel), or equivalent combination of education and experience.
  • Advanced experience with Adobe Illustrator.
  • Experience with building tech packs is a must, apparel/spec measurement skills preferred.
  • Basic construction knowledge of apparel or related soft goods.
  • Excellent communication skills.
  • Ability to track, update, and communicate key calendar deadlines and timelines.
  • Knowledge of textiles, trim materials and manufacturing process preferred.
  • Please email: work [at] to apply with resume and cover letter.

    Front-End Web Developer

    Reports To: Director, eCommerce

    Position Level: Full time, non-exempt

    Location: HQ in San Francisco, CA.

    Job Summary

    As a Front-End Developer for, you will be responsible for bringing our creative vision to reality through the authoring of HTML, CSS, and JavaScript technologies. You will work in partnership with Web Designers, Marketers, Merchandisers, Site Managers, and other various departments to prototype and build the future of our digital experience. Drawing upon your previous experiences as front-end engineer, you will bring strategic and tactical expertise to the digital business in the areas of site performance optimization, style guide driven development, responsive and modular web design, localization of global assets, and overall agile workflow and lifecycle management. Your passion for web development is infectious and your desire to stay on top of key trends and new tools is second nature. While you are an expert in your domain, you believe in sharing your knowledge with those around you.

    Summary of Key Responsibilities

  • Strong collaboration and communication skills
  • Comfortable working with workflow and communication tools like JIRA and Slack
  • Develop day-to-day content assets
  • Develop new features & UI components
  • Lead evaluation and selection of CSS pre-processing framework (LESS, Sass, etc.)
  • Expert knowledge of HTML5/CSS3
  • Ability to write high-performance, reusable code
  • Expert understanding of Object Oriented JavaScript frameworks (i.e. jQuery, Dojo, Angular.js, Backbone.js, Ember.js, Handlebars)
  • Identify and prioritize technical debt initiatives to improve overall speed to market and site performance for end-users
  • Partner with the Web Design team to create our first digital style guide with a focus on definition of repeatable patterns, UI components, and Styleguide Driven Development.
  • Ability to build front-end abstraction models in order to reduce dependency on back-end development timelines
  • Lead design and code reviews with other engineers
  • Passion for performance debugging and benchmarking
  • Experience working in a distributed team with DVCS (ie. Git or Mercurial) and feature branches/gitflow
  • Strong adherence to web standards (W3C) and passion for following industry experts and blogs
  • Make contributions back to open source projects, speak at local/national conferences, and find opportunities to mentor both internal and external teams
  • Summary of Experience and Qualifications:

  • BS or MS degree in Computer Science or related technical work experience
  • Experience with Magento eCommerce platform,(preferred, not required)
  • 5+ years of web development experience focused on authoring HTML, CSS, and JavaScript
  • Understanding of the impacts of semantic markup and its effects on SEO
  • Expert usage of personally preferred text editor
  • Working knowledge of HTML and its importance for SEO
  • Please email: work [at] to apply with resume and cover letter.

    Inventory Planning Analyst

    Location: San Francisco, CA

    General Summary

    Chrome Industries is looking for an Inventory Planning Analyst to join its crew in San Francisco, California. This is an opportunity for someone who loves the city, knows product and knows how to build solid merchandise plans. The Inventory Planning Analyst works collaboratively to drive financial results that maximize sales, inventory levels and profitability.

    Summary of Key Responsibilities


  • Assist in managing the financial success of a division/department or class by meeting sales, gross margin and inventory productivity goals.
  • Analyze historical data and current trends. Identify risks and opportunities by division/department or class and solicit strategic ideas to help drive sales goals.
  • Participate in meetings with knowledge of prepared materials.
  • Communicate financial results to manager and cross-functional team on a weekly basis.
  • Able to build and maintain productive relationships with cross-functional teams.
  • Pre-Season Financial Planning

  • Partner with Product Team and Sales Channel Directors in creating pre-season financial sales and inventory plans by department, classes and/or style.
  • Participate in reconciliation of top-down to bottom-up plans.
  • In-Season Financial Planning

  • Recap and review actual sales performance weekly/monthly to plan.
  • Re-project in-season sales and inventories on a weekly/monthly basis.
  • Partner with Manager and Sales Channel Directors to identify risks/opportunities and develop action plans to achieve financial goals (Open to Buy).
  • Partner with Sales Channel Directors in managing pricing strategies (Promos & Clearance).
  • Distribution (Store Allocation and Sales Channel Inventory Support)

  • Run Store replenishment orders as requested and as applicable.
  • Partner and drive allocation strategy that supports inventory merchandise strategy for newness and events/promos.
  • Production & Replenishment/Demand Planning

  • Support IM Director and Development/Production Teams by managing Vendor set-ups, new sku-set-ups and with the management, creating and editing of vendor POs.
  • Be able to analyze size-selling performance during PO creation in order to support proper size curves based on model stock targets and historical data.
  • Manage Vendor set up, forecasts, seasonal profiles, and order approval to achieve financial goals and objectives.
  • Summary of Experience and Qualifications

  • 1-3+ years of related retail planning experience. Wholesale planning experience preferred.
  • Strong analytical skills including the ability to read, analyze and interpret general inventory management reports and experience in making business decisions and recommendations that impact the business.
  • Ability to create monthly reports, style-level sales plans, track promotional calendar/events and pre-meeting prep.
  • Comprehensive understanding of retail math.
  • Experience in gross margin profitability planning.
  • Follows through with all assignments and job duties in a timely manner.
  • Strong computer skills including Excel and word.
  • Experience with major retail planning software or merchandise management systems, preferred.
  • Detail orientation with regard to numerical information.
  • Excellent verbal and written communication skills.
  • Additional Attributes

  • Results oriented
  • Flexibility/Adaptability; ability to succeed within an ambiguous changing environment.
  • Ability to act and operate independently with minimal direction from manager to accomplish objectives.
  • Ability to prioritize work and to deliver results on sometimes tight timelines.
  • Ability to build trust; High integrity.
  • Willing to roll up the sleeves and get it done.
  • Ability to impact and influence business decisions.
  • Skilled communicator, both written and verbal.
  • Strong organizational and execution skills.
  • Excellent computer skills, particularly in Excel and Access or related programs.
  • Experience with LogOn Systems ERP preferred but not required.
  • Please email: work [at] to apply with resume and cover letter.


    Location: San Francisco, CA

    General Summary

    Chrome is looking for a kick ass person to become the newest member of the Chrome Familia SF. This new member will be responsible for delivering a best-in-class brand and customer experience, hitting sales goals, and creating an easy-to-shop environment. A keyholder, is a key player in-between a sales associate and assistant manger that helps open and close the hub and lead a sales team. Key responsibilities will include servicing customers on the sales floor, merchandising the space and keeping it clean, supporting inventory management, and an excellent understanding of a detailed POS system.In addition, Chrome SF shop familia are involved in community outreach, local guerilla marketing, pre-release product testing and development, and throwing legendary parties at Chrome SF.

    Essential Duties/Responsibilities:

  • Deliver a best-in-class brand and buying experience
  • Help to keep the shop merchandised, well-organized, and clean
  • Proficiently opening and closing the store
  • Self-motivated and able to motivate other team members
  • Support inventory management, including counting, back-stock organization, and reporting
  • Help organize and run parties, local community events, and marketing efforts
  • Provide input on key company initiatives, including product development and testing
  • Proficient computer & communication skills
  • Reaching and exceeding daily sales goals
  • Requirements

  • 1.5+ years retail key holder experience
  • Entrepreneurial spirit and willingness to find innovative ways to drive the business
  • Knowledge of cycling industry and culture
  • Knowledge of retail processes and procedures
  • Strong understanding of the Chrome brand
  • Stoked to become part of the Chrome Familia
  • Please email: work [at] to apply with resume and cover letter.

    Operations Director

    Location: San Francisco, CA

    General Summary

    Chrome Industries is looking for an Operations Director to join its crew in San Francisco,California. This is an opportunity for someone who loves the city, knows how to count and sleeps with spreadsheets. The Operations Director plans, orders, tracks, analyzes and manages our inventory. This position uses analytical and quantitative methods to understand, predict and enhance supply chain processes (aka Excel and logistics wizard). The role is responsible for assembling data, analyzing performance, identifying problems and developing recommendations that support supply chain planning, purchasing and operations, and effective inventory management. Email us at

    Summary of Key Responsibilities:

    Supply Chain Logistics and Administration

  • Oversee maintenance of the product list and inventory in ERP/MRP system
  • Manage seasonal assortment line list and pricers
  • Manage all supply chain operations in coordination with production team and vendors, Freight Forwarders, and 3PL warehouse
  • Regularly evaluate and monitor shipping carriers, costs, and processes, using this information to shape improved business process and reduced logistics costs
  • Manages and oversees all store allocations, in addition to overall distribution of inventory between sales channels, including drop-shipping inventory to international teams
  • Oversee purchase orders for samples and bulk production and execute pre or post buy analysis as needed
  • Planning, Inventory Management and Production Management

  • Create seasonal/monthly demand forecasts based on sales input and monitor accuracy of those forecasts. Manage the consolidation of pre-season orders and forecasts from multiple sales channel teams
  • Manage the open-to-buy process and determine appropriate quantities to meet demand
  • Monitor inventory levels and sales activity to identify potential inventory shortages and excesses. Perform inventory reconciliations for main warehouse
  • Oversee inventory audit counts in retail stores and 3PL; and periodic cycle counts
  • Coordinate with factory to balance production capacities
  • Hold weekly calls/meetings with each production team to review and manage ongoing production schedules and deliveries
  • Database Analysis and Reporting

  • Develop and maintain supply, demand forecasting and purchasing tools
  • Manage and present weekly and monthly sales reports on product performance as a whole and within each sales channel
  • Create, analyze and manage forecast and buy reports
  • Provide analytical support for projects, new business opportunities, and proposals
  • Track weighted margins vs. budget given channel spread
  • Knowledge/Skills Required

  • BS/BA in Business, Finance, Sales, Merchandising or Marketing is required
  • 3-5 years’ experience working in a supply chain role focused on demand planning or purchasing preferably with a consumer products companies
  • Strong quantitative and analytical skills
  • Familiar with logistics and production planning concepts (e.g., open-to-buy, rolling forecast, etc.)
  • Advanced Microsoft Excel knowledge (vlookup functions, advanced pivot table reporting, etc.)
  • Database management experience, strong familiarity with statistical analysis, and logistics software packages
  • Global pricing and identifying and assigning HTS (Harmonized Tariff System) codes desirable
  • Additional Qualifications

  • The ability to turn complex data into a decision making tool
  • Comfortable using their own judgment to make recommendations and decisions
  • Be self-directed with the ability to communicate findings, make recommendations, and facilitate change
  • Comfortable working with individuals at all organizational levels
  • Results oriented
  • Flexibility/Adaptability; ability to succeed within a ambiguous changing environment
  • Ability to prioritize work and to deliver results on sometimes tight timelines
  • Ability to build trust; High integrity
  • Willing to roll up the sleeves and get it done
  • Ability to impact and influence business decisions
  • Skilled communicator, both written and verbal
  • Strong organizational and execution skills
  • Excellent computer skills, particularly in Excel and Access or related programs
  • Prior experience with ERP systems
  • Please email: work [at] to apply with resume and cover letter.

    Web Designer

    Location: San Francisco, CA

    Job Summary:

    As a Web Designer for, you will be responsible for turning business initiatives and goals into creative, user-centric experiences to delight and captivate our fans. Your understanding of modern web design techniques, eCommerce best-practices, and multi-form factor implications will set the foundation for our next evolution of digital consumer experience. While you are a creative at heart, your passion for optimization and understanding of the analytical implications of your design tactics will lead you to focus on continuous improvement and standardization of UX accelerators and tools. As we look to modernize our approach to user experience, you will draw upon previous experiences in transitioning to responsive web design to set the forward-looking foundation of

    The ideal candidate will have previous work history and portfolio assets to demonstrate a deep understanding of eCommerce user interface design, promotional campaigns, email layout design, and various types of marketing assets and collateral. You will be rooted in a strong foundation of design philosophy and tooling but will continuously be looking for new trends and opportunities to evolve the way fans interact with our brands digitally. Your understanding of your impact on web site performance, front-end development, and backend tooling enables you to communicate early and often with cross-functional teams to produce the highest quality experience in the most pragmatic way possible. Your passion for modular design and UI pattern libraries galvanizes you to work closely with the front-end development team to identify repeatable patterns and typographical treatments for building a higher quality, more consistent experience for our end fans.

    Summary of Key Responsibilities:

  • Receive creative briefs and execute creation of web-optimized assets for weekly marketing/messaging campaigns and features.
  • Work closely with the creative team to develop and produce creative for all global ecommerce sites, email campaigns, online marketing and features/functionalities.
  • Develop high level and/or detailed storyboards, mockups and prototypes to effectively communicate interaction and design ideas.
  • Utilize internal collaboration tools (ie. JIRA and Slack) to ensure efficient workflow of projects through asset lifecycle.
  • Collaborate with cross-functional design, development, and business teams to ensure all aspects of user experience have been thought through and optimized.
  • Partner with front-end development team to create and regularly maintain digital style and brand guides for repeatable UI patterns and typographical treatments to ensure quality and consistency of design.
  • Collaborate and pair with copywriters to ensure that key messages are communicated through final design assets.
  • Collaborate and pair with front-end development team to define templates and constructs that balance quicker time-to-market execution with brand creativity/flexibility.
  • Identify opportunities to strategically test certain assets using tools such as Optimizely for A/B, multi-variate testing.
  • Actively participate in the greater community of web designers and UX professionals and find opportunities to contribute back to open-source projects and/or consortiums.
  • Knowledge/Skills Required:

  • BA/BS degree in Design (e.g. interaction, graphic, visual communications), HCI, CS, or a related field or equivalent practical experience.
  • Strong understanding of graphic design, layout and typography.
  • Strong communication and collaboration skills.
  • Mastery of Adobe CS (Photoshop, Illustrator, InDesign and Premiere).
  • Knowledge of HTML, CSS, Javascript and responsive web design.
  • Experience: 2-4 years of experience in web design (preferred in an eCommerce setting)
  • Additional Qualifications:

  • Knowledge of JavaScript for rapid prototyping purposes.
  • Strong, clean visual design sense.
  • Excellent leadership, communication and teamwork skills.
  • Please email: work [at] to apply with resume and cover letter.

    Web Merchandiser

    Location: San Francisco, CA

    Job Summary:

    The web merchandiser will be responsible for defining and maximizing the consumer experience and drive revenue by optimizing the customer journey through product merchandising, story-telling, landing page development and product page content. In this role you will draw upon your previous experiences of setting seasonal financial plans and working closely with planning, marketing, supply chain, and product development to identify and influence future product innovations, manage product flow and merchandising sell through targets. You will develop assortment plans for each of the major categories and define in stock positioning, balanced presentations, and accurate and timely receipt flow. You will be expected to develop strong partnerships with the marketing, operations, and creative teams and define collaborative strategies to meet and exceed sales and margin goals. The ideal candidate will have an analytical aptitude and a focus on understanding consumer trends and demand. You are confident in your ability to monitor sales trends, update forecasts based on inventory availability, and identify opportunities to improve SKU productivity and profitability.

    Summary of Key Responsibilities:

  • Develop a deep expertise of the Chrome Brand, our consumers, culture and products
  • Conduct market research to identify and assess product opportunities, selling trends, and market growth/decline
  • Build relationships with supply chain and distribution teams to understand receipt flow and ATS
  • Present compelling stories wrapped around our products and brand to drive revenue and conversion
  • Define merchandising calendar of events and partner with Creative, Development, Marketing, and Operations to ensure product campaigns and events have adequate in stock inventory, planned and optimized landing pages, effective creative copy and imagery, and marketing acquisition and retention strategies to support overall business goals/opportunity
  • Leverage internal tools (ie. ERP System, Google Analytics)
  • Analyze product performance by Department, Category, and Style and make decisions based on sales trends
  • Make recommendations around style level markdowns to ensure sell through and turnover goals are achieved
  • Evaluate current taxonomy and navigation structure and make recommendations to improve browsing flow and page depth optimization
  • Responsible for product lifecycle management (setup, maintenance, and deactivation) within eCommerce platform merchandising tools
  • Actively participate in product commercialization meetings and line reviews and inject voice of Chromeindustries
  • com fan
  • Evaluate current internal search configuration and define opportunities to improve effectiveness and conversion
  • Partner with Marketing team to identify SEO opportunities for improved page titles, meta descriptions, trending keywords, etc
  • Evaluate current product attribute model and look for ways to improve effectiveness of product data for end consumers
  • Identify opportunities to A/B test conversion pathway and experiential features to improve overall conversion
  • Prepare and recap end of season sales performance
  • Summary of Experience and Qualifications:

  • Bachelor’s degree or equivalent experience in marketing and merchandising.
  • 2-3 years of online, direct to consumer merchandising (preferred eCommerce experience).
  • Strong understating of online conversion funnel and optimization goals/tactics.
  • Content management systems/ecommerce platform experience, (Magento, Demandware, etc.).
  • Deep understanding of fundamental eCommerce business objectives and key performance indicators.
  • Strong understanding of UX/UI/visual merchandising and how it relates to the purchase path.
  • General product knowledge of footwear and apparel.
  • Passion for web analytics and how they help tell the “story”.
  • Ability to think both strategically and tactically.
  • Strong in both Excel and PowerPoint.
  • Please email: work [at] to apply with resume and cover letter.