Review Details

Citizen Messenger Bag

Product Review (submitted on April 30, 2013):
If I were giving a rating to the bag alone i would give it 5 stars.
However, my experience with Chrome customer service has left me feeling that this bag is not worth the price.
3 years ago, yes 3 years ago, one of the clips on the bag broke through no fault of my own. I emailed chrome and got no response. It wasn't a big deal at the time as I could still clip up one and the velcro is pretty firm.
I emailed again about 9 months later and also got no reply.

Then 6 months ago the other clip gave up the ghost. I emailed a few times with limited luck.
Finally they sent the clips out. 3 years after my first complaint. IT took a lot of emails and persuading for them to do it. They finally offered me a coupon for a new bag, but the code was invalid and i was told that i didn't need any coupon for a new bag.

I shall never buy chrome bags again. There are many other great bags on the market that I have heard good things about. They might also fix your clips in under 3 years.

IF I spend this amount of money on a bag I would expect the customer service to reflect the price.

Disappointed is an understatement.