We're looking for people with passion. Those who want to make a difference. If you're just looking for a job, Chrome is not the place for you.

Available positions:

→ Customer Care Specialist

Apply via email:

Qualified candidates should send their resume, cover letter, and portfolio (link or PDF samples) to the above email address.

Customer Care Specialist

Location: San Francisco, CA

About us

Since 1995 Chrome Industries has led the industry making useful, durable products for people who ride, work and live in the city. Rooted in urban bike culture, we’re committed to building bags, apparel and footwear that work in demanding urban conditions. Our headquarters is located in San Francisco, CA, and we have retail shops in San Francisco, Chicago, Portland and New York. We offer a creative, team-oriented work culture with deep connections to the cities in which we live.

General Summary

The Customer Care Specialist plays a vital role in the Chrome world. You inspire people to live the city. You embody Chrome’s core values and love the brand and its offerings in bombproof bags, apparel and footwear.

As a main point of contact and “voice of the brand” it is the specialist’s responsibility for handling all inbound customer service inquiries from our web site customers — including phone calls, email, online chat and more.

The Customer Service Specialist will also be expected to provide feedback regarding key customer issues and concerns that could help improve the business and our overall level of service.

The Customer Service Specialist reports directly to the Chrome Industries Director of eCommerce.

Day-to-Day Responsibilities include:

  • Provide best-in-class customer service to customers
  • Support order fulfillment, shipping, and operations for all orders
  • Run all order returns processing and feedback results to the business
  • Be the main point of contact for all customer inquiries and communication for Chrome
  • Serve as the primary point of contact for all inbound communications from customers, including email, phone, and chat
  • Answer the bulk of all inbound customer service calls and online chats during business hours (8am – 5:30pm Pacific Time Zone)
  • Respond to all customer emails within 24 business hours
  • Receive and process Refunds/Exchanges documentation and Returned Product paperwork from warehouse
  • Refund customer credit cards in system, when applicable, after Return is made
  • Adjust inventory for returns, when applicable, after return is made
  • Provide assistance for warranty claims here and abroad
  • Report on the number of returns/exchanges/warrantied items in a weekly and monthly report
  • Oversee and work with Customer Service teams here and abroad when needed, (Japan and Europe)
  • About You:

  • You love engaging customers and helping them with their needs
  • You have existing knowledge of the Chrome brand
  • You’re a fan of Chrome and would be stoked to be here
  • You’re a self-motivated team player who takes initiative
  • You’re willing to be flexible and help out as needed in a small, fast growing business environment
  • Your Professional Profile:

  • Two to three years experience in a customer-facing role-preferably in an ecommerce environment
  • Strong communication skills, written and phone
  • Ability to handle unexpected customer issues with confidence
  • Excellent organizational skills and attention to detail
  • Proficiency in Microsoft Office Suite
  • Bonus: knowledge of Magento eCommerce Platform
  • Please email: work [at] to apply with resume and cover letter.