WORK AT CHROME

We're looking for people with passion. Those who want to make a difference. If your just looking for a job, Chrome is not the place for you.


Available positions:

→ Graphic Designer
→ Customer Care Specialist



Graphic Designer

Location: San Francisco, CA

About us

Since 1995 Chrome Industries has led the industry making useful, durable products for people who ride, work and live in the city. Rooted in urban bike culture, we’re committed to building bags, apparel and footwear that work in demanding urban conditions. Our headquarters is located in San Francisco, CA, and we have retail shops in San Francisco, Chicago, Portland and New York. We offer a creative, team-oriented work culture with deep connections to the cities in which we live.

The Graphic Designer will assist the Sr. Graphic Designer with the design and execution of a range of printed and digital materials. The Graphic Designer works under the direction of the Sr. Graphic Designer and Sr. Marketing Manager and also collaborates closely with other Marketing, Sales and Product team members. The successful candidate will have excellent communication skills, production experience, and proficiency in operating Mac software applications (Adobe CS6 Illustrator, InDesign, Photoshop, Lightroom and After Effects). Experience in Power Point, Word and Excel a plus. BFA in graphic design preferred.

Specific responsibilities will include:

  • Executing the design of print collateral for Marketing and Sales teams including catalogs, flyers, print ads, sell sheets, in-store signage & displays, tradeshow signage, etc.
  • Producing and maintaining website images and ad banners--must be able to clip out and color mask product photography for website.
  • Assisting in concept development and creative solutions that meet Chrome’s brand identity across print, web, digital media, promotional materials, product packaging, product hangtags and in-store and event signage.
  • Refining and maintaining design archives on our company server and FTP site.
  • Responding to general daily requests—such as locating and resizing images—in a timely manner.
  • Gathering pricing and preparing files for print.
  • Working with print production vendors to assist with delivery of final materials.
  • Joining the Marketing team for meetings and special events.
  • Completing special projects as assigned.
  • Specific Skill Requirements

  • High proficiency in CS5 InDesign, Photoshop, Illustrator, Lightroom and After Effects for the Mac platform a MUST.
  • Experience in PowerPoint, Word and Excel a plus.
  • Studio photography experience a plus.
  • Product styling and studio post-production work/experience.
  • 1-3 years professional experience.
  • Outstanding graphic design, layout and production management skills.
  • Excellent organizational skills with particular attention to detail.
  • Willingness to tackle projects in a variety of media.
  • Illustrative skills a plus.
  • Ability to be proactive and work independently.
  • Ability to work within established design and identity guidelines.
  • Ability to work on multiple projects simultaneously in a fast-paced environment with tight deadlines.
  • Excellent verbal and written communication skills.
  • Knowledge of pre-press and printing a plus.
  • Ability to prioritize and project manage.
  • Creativity and flexibility: the ability to create a variety of quality design options and effectively alter them to fit department needs and desires.
  • The desire to be part of a team and the ability to be an effective and productive collaborator.
  • Apply via email: work@chromeindustries.com

    Qualified candidates should send their resume, cover letter, and portfolio (link or PDF samples) to the above email address.



    Customer Care Specialist

    Location: San Francisco, CA

    About us

    Since 1995 Chrome Industries has led the industry making useful, durable products for people who ride, work and live in the city. Rooted in urban bike culture, we’re committed to building bags, apparel and footwear that work in demanding urban conditions. Our headquarters is located in San Francisco, CA, and we have retail shops in San Francisco, Chicago, Portland and New York. We offer a creative, team-oriented work culture with deep connections to the cities in which we live.

    General Summary

    The Customer Care Specialist plays a vital role in the Chrome world. You inspire people to live the city. You embody Chrome’s core values and love the brand and its offerings in bombproof bags, apparel and footwear.

    As a main point of contact and “voice of the brand” it is the specialist’s responsibility for handling all inbound customer service inquiries from our web site customers — including phone calls, email, online chat and more.

    The Customer Service Specialist will also be expected to provide feedback regarding key customer issues and concerns that could help improve the business and our overall level of service.

    The Customer Service Specialist reports directly to the Chrome Industries Director of eCommerce.

    Day-to-Day Responsibilities include:

  • Provide best-in-class customer service to ChromeIndustries.com customers
  • Support order fulfillment, shipping, and operations for all ChromeIndustries.com orders
  • Run all order returns processing and feedback results to the business
  • Be the main point of contact for all customer inquiries and communication for Chrome
  • Serve as the primary point of contact for all inbound communications from ChromeIndustries.com customers, including email, phone, and chat
  • Answer the bulk of all inbound customer service calls and online chats during business hours (8am – 5:30pm Pacific Time Zone)
  • Respond to all customer emails within 24 business hours
  • Receive and process Refunds/Exchanges documentation and Returned Product paperwork from warehouse
  • Refund customer credit cards in system, when applicable, after Return is made
  • Adjust inventory for returns, when applicable, after return is made
  • Provide assistance for warranty claims here and abroad
  • Report on the number of returns/exchanges/warrantied items in a weekly and monthly report
  • Oversee and work with Customer Service teams here and abroad when needed, (Japan and Europe)
  • About You:

  • You love engaging customers and helping them with their needs
  • You have existing knowledge of the Chrome brand
  • You’re a fan of Chrome and would be stoked to be here
  • You’re a self-motivated team player who takes initiative
  • You’re willing to be flexible and help out as needed in a small, fast growing business environment
  • Your Professional Profile:

  • Two to three years experience in a customer-facing role-preferably in an ecommerce environment
  • Strong communication skills, written and phone
  • Ability to handle unexpected customer issues with confidence
  • Excellent organizational skills and attention to detail
  • Proficiency in Microsoft Office Suite
  • Bonus: knowledge of Magento eCommerce Platform
  • Please email: work [at] chromeindustries.com to apply with resume and cover letter.