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  • How long does shipping take in the US?

    Online orders are shipped from our California warehouse via UPS every business day. Delivery dates are based on the delivery service you selected.

    Details
    • All orders placed after 12pm PT will be shipped the next business day.
    • Orders are shipped via UPS in most cases, but in some cases via the US Postal Service.
    UPS Ground
    4-7 Business Days (Delivery based on distance to destination)
    UPS 2 Day Air
    2 Business Days (Delivery typically by end of day)
    UPS Next Day Air
    Next Business Day (Delivery typically by 10:30 a.m.)
  • When will my order be sent out?

    All orders placed after 12pm PT will be shipped the next business day.

  • How are products shipped?

    Orders are shipped via UPS in most cases, but in some cases via the US Postal Service.

  • Where do you ship?

    We ship within the United States and Internationally. Please note the following:

    • We cannot deliver to PO Boxes.
    • All US orders are subject to local sales tax.
    • Weekend delivery is not available.
    • APO/FPO addresses can only be sent on a standard US Postal mail service and transit times may take longer than shown above. To ship to an APO/FPO address, select Armed Forces Europe, Armed Forces (the) Americas, or Armed Forces Pacific in the Shipping Address State drop down during the checkout process.
    • For a full list of international countries we ship to see Shipping Section
  • How much will shipping cost to my address?

    Depending on the service level you choose, Chrome uses fixed shipping rates. See below for US shipping options:

    UPS Ground
    FREE ($7.50 FOR ORDERS UNDER $75)
    UPS 2 Day Air
    $25
    UPS Next Day Air
    $45

    For a full list of international countries we ship to see our Shipping Section

  • How do I change my shipping/billing info on my recently placed order?

    Because they are processed quickly, we are usually unable to modify or cancel your order once we receive it. However, if you have entered billing/shipping information incorrectly please call us toll free at +1-866-226-2470 to see if we can do something for you.

  • Do you offer same day delivery?

    No, but see our Store Locator to find a Chrome Hub or dealer near you.

  • International: Why did I just receive a customs bill from UPS?

    International orders do not cover customs fees or VAT tax.

  • International: Do you ship internationally? What are the rates?

    We are able to ship orders just about anywhere UPS ships in the world, although we reserve the right to refuse to ship to certain countries with known fraud problems. For a full list of shipping locations and rates, please see the Shipping Section.

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