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  • Can I add something to the order that I just placed?

    We are unable to charge credit cards more than is originally authorized. If you would like to add something to an order then we can cancel the first order and void the credit card transaction and then you would be free to place a new order with all the items that you are looking for. Please Contact Us if you have any questions.

  • Why didn't I receive my order confirmation/tracking?

    There are a couple of reasons you might not have received order confirmation or tracking. Sometimes they end up in SPAM folders or the order may be caught in fraud review (it happens, sorry!). It’s easy for us to send you a copy of that confirmation along with your tracking number if the order has shipped. Just call or email us.

  • Do your prices include tax?

    Prices displayed on the website do not include tax. Tax is calculated once you enter your shipping location during checkout. We charge sales tax on all applicable US orders based on your shipping destination. For international orders, prices are exclusive of local import duties and taxes which are levied once a shipment reaches your country. European counties do not include VAT.